Problem People and how to Manage Them
By:Peter Honey
Published on 2002 by CIPD Publishing
In every workplace there are problem people causing people problems: authoritarians, boasters and coasters, manipulators, martyrs and meddlers. In this text, leading occupational psychologist Peter Honey gives help with the commonest types of office menace. Always start by looking at yourself - you may be making a fuss about nothing, mis-labelling someone a worrier rather than conscientious and caring, or accidentally triggering and rewarding other people's bad behaviour. Once you realize what you are contributing to the problem, it becomes far easier to persuade or encourage the person to change.
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Book which was published by CIPD Publishing since 2002 have ISBNs, ISBN 13 Code is 9780852928882 and ISBN 10 Code is 0852928882
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